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Frequently Asked Questions
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ORDER QUERIES
This is in 8 easy steps!
• Search and select the products you would like to order
• Submit a quote, and you can do this by calling 0861Ifancyinc or send us a mail to [email protected] or use our easy to navigate form available on the website
• Our dedicated sales team will make contact with you regarding your purchase and make sure we have the details we need to complete your quote request and order
• We would require a 50% deposit on placement of your order
• Artwork layout and approval. We will send yo usome layouts you can look at and sign off if you are happy, alternatively we will fiddle around with layouts untill you are 100% happy.
• All you need to now to is sign your artwork and your order will be ready in 10 working days!
• We would require the balance of the payment before we deliver your goods
• Delivery to your doorstep. We will deliver your goods to your doorstep, and of course check in to make sure you are 100% happy with your products
All payments are done with EFT payments, we do however accept company purchase orders by prior arrangement. Only once payment has cleared our bank account, can we process your order.
This depends if your order has already been branded, in which case this will not be possible.
Our general lead times for branded orders range from 3 to 5 working days, starting from the approval of artwork. The specific lead time will vary based on factors such as the type of branding, quantity, and production method involved. To ensure accuracy, please confirm the lead time with your designated Branding Consultant prior to placing your order. If you require expedited delivery within a timeframe shorter than the indicated lead time, please reach out to your Branding Consultant. We thrive on challenges and will be delighted to assist you in any way we can.
As Deadline-Order Specialists, we excel in meeting tight deadlines that others may find challenging to match. We understand the importance of urgent orders and are dedicated to providing prompt assistance to fulfill time-sensitive requirements.
Once we have received a 50% deposit for your order, we will keep you informed at every stage of the ordering process. You will receive regular updates, allowing you to track the exact status of your order and know its position in the production line.
GENERAL QUERIES
Offering a choice of 18 branding techniques and the ability to combine multiple methods and locations on the same item, we’re here to ensure a world-class experience when it comes to projecting the right image for your brand.
Our industry-leading turnaround times, vast capacity across all departments and an in-depth understanding of the complexity of branding provides you with the convenience and cost-savings associated with purchasing and branding product at one point.
We have over 9000 products in our library, upon your request our dedicated procurement team will check stock, make sure we offer you the best product at the best price and then we will send you a quote. Should you not find what you are looking for, or want us to assist you quickly, send a mail to [email protected] and we will handle your query.
- Your full company details including all contact telephone numbers.
- Which product are you interested in?
- How many units would you like?
- Do you require branding on the items? Please attach the logo or design if so.
- If you can’t attach the file, please tell us how many colours are in the logo or design.
- Do you have suitable artwork for branding?
- What’s your deadline and where would you like to take delivery? This information is very important if you have a specific date that the event is on.
- Please note that we will not start branding without a 60% deposit and we will only release your order upon full payment of the order.
We operate nationwide, as well as into Africa. We have warehouses in all the big city centres.
We never miss any deadline dates, it is importat that we know when your event is to make sure that you get your goodies on time. We have special nightshifts that can handle last minute orders for you.
There is no minimum order quantity but setup charges associated with each branding process still apply. When the setup charge is amortised over smaller quantities, the cost per unit is higher ie. branding 50 units versus 10 units always works out cheaper per unit.
Should you need a pre-production sample, we offer sample branding at reduced rates.
Once an order is invoiced, a picking slip automatically prints in the warehouse and work starts on the order, regardless of whether we have received payment or not. The order is pulled, checked, packed and shelved. Stock is allocated to your order and thus unavailable for other clients to order. Once an order is canceled, there is a significant amount of work involved in returning these canceled goods to our shelves in order to make them available to other clients. Therefore we encourage our clients to only place orders with Fancy Inc once they have received a firm, written order from their clients.
Getting a quote is a seamless process. You have two options: you can either fill in the quick quote form or add the desired items to your shopping cart. Once you have submitted your request, a dedicated Brand Guru will promptly reach out to you, typically within a few hours, to discuss the finer details and provide you with the quote you need.
At Fancy Inc, we prioritize providing a personalized experience tailored to your specific brand requirements. We believe that automation cannot fully capture the intricacies and unique needs of each client. Therefore, our dedicated Brand Gurus prefer to have a detailed conversation with you to ensure a comprehensive understanding of your order. By taking this individualized approach, we can guarantee that you receive the best solutions for your brand, paying careful attention to every detail and providing a level of service that goes beyond automated processes.
PRODUCT QUERIES
All you do is mail us at [email protected] and we will get back to you. You may also chat to our online sales assistant
You may view our items online, or you can choose to have a sample delivered to your doorstep. There is a sample and delivery cost involved.
Yes, we have showrooms located throughout South Africa where you can personally view our wide range of products. Our showrooms serve as a perfect opportunity for you to explore and assess the quality and variety of our offerings. To obtain more information and details regarding our showrooms, we encourage you to reach out to our knowledgeable sales team. They will be delighted to provide you with all the necessary information and assist you in arranging a visit to the showroom nearest to you.
Delivery
Yes, we offer delivery services to ensure your convenience. Whether you need products delivered to your doorstep or require complex distribution deliveries to multiple branches, we have you covered. Our team is equipped to handle various delivery requirements, ensuring that your orders reach you in a timely and efficient manner. Simply let us know your delivery preferences, and we will make the necessary arrangements to meet your needs.
If you reside in the Johannesburg area and your order value exceeds a specific amount, you qualify for free delivery. Our team will calculate any applicable delivery fees upfront, ensuring transparency in the process. Additionally, we provide the option for you to collect your order from any of our branches if that is more convenient for you. We strive to offer flexible delivery options that best suit your needs and preferences.
In general, our lead time for order processing is between 3 and 5 working days, starting from the approval of artwork. This timeframe allows for the necessary production and preparation of your order. However, please note that the specific delivery time may vary depending on factors such as the type of product, branding requirements, and quantity ordered. Our team will strive to complete your order promptly and efficiently within the estimated timeframe.
Rest assured, you do not need to track your order yourself. Our dedicated Sales Executive will proactively keep you informed throughout the entire process. As soon as your order leaves our warehouse, your Sales Executive will be in touch with you, providing updates on its status and estimated arrival time at your doorstep. We understand the importance of ensuring a seamless delivery experience for our customers, and our team is committed to ensuring that you have peace of mind. You can rely on us to handle all aspects of tracking and delivery, so you can focus on other important tasks while we take care of getting your order safely to you.
Absolutely, you have the option to arrange your own courier for the collection of your items. We understand that some customers prefer to handle the logistics themselves, and we are happy to accommodate your preference. Simply let us know in advance that you will be arranging your own courier, and we will ensure that your order is ready for collection at the designated time. Our team will provide you with all the necessary details and assistance to facilitate a smooth pickup process.
BRANDING QUERIES
This is a cost involved in creating the templates of the branding, the setting up of the machines and required materials used to brand your items and the manual labour of branding your products. This is a set fee that will be charged every time you place a order.
Yes, we have a wide range of branding possibilities. Our highly qualified team of experts could give you excellent advice on how to give your brand legs.
A Vector Image is made up of smooth lines that seperates different paths and colours of your artwork, giving a perfect finished product. This will ensure that your printing quality is world class. Should you not have the correct format, our in-house designers can assist by redrawing your logo at a fee.
Even though we may have the artwork on file, all of our machines need to be setup for individual orders.
The machine settings are different for each item and must be adjusted with each order. The greater part of the setup fee is charged for the amount of time and the labour involved in setting up a machine. A setup takes approximately 45-60 minutes in all branding departments, except for screen and pad printing where it can take 45-60 minutes for each colour being branded. In embroidery, because the artwork has already been digitised from the first order, we do not charge a full set up fee. We only charge for the labour involved in setting up the machine.
We offer personalisation in:
- Embroidery
- Laser Engraving
- Digital processes (sublimation, heat press, domed and vinyl stickers, digital transfer)
The reason for this is every other department needs a screen, plate or die to be made. This means that we will have to setup for each individual personalisation, which is not cost effective and very labour intensive.
Each item is tested before a guideline is created to determine the best possible option for branding. We have to brand on the flattest part of the item that is free of any obstruction so if an item has a seam or border, it limits the available space for branding. Similarly, we can’t brand on a curved as it causes the branding to distort. These factors, as well as productivity and the quality of the branded item, are taken into account so as not to compromise on our high standard of branding.
With screen printing, we have to apply a light glue spray to the board on the machine so that the item sticks to the board. This prevents movement during printing so that the branding position is consistent and, in addition, when branding more than one colour, that the registration of the artwork is correct. In cases where an item has a lining, only the bottom layer of the lining sticks to the board leaving the top layer loose and as a result, we cannot ensure that all the colours in the artwork register correctly.
Another reason why colours may be restricted is due to the nature of the material we are branding on. When we branding a multi-colour logo we need to dry the print after each individual colour is added. Some items cannot withstand long periods of heat therefore we cannot dry each individual colour and we restrict the amount of colours that we can brand on that item.
If a logo is the same colour but going on different colour items, then only one setup is charged.
When we change print colour we have to set up the machine again. For instance, when screen printing, once we print the logo in the first colour, we have to take the screen off the machine, clean off all the ink and then set the machine up again before we print the logo in another colour.
There are a couple reasons for this. Each item has its own jig: a place holder for the item that is mounted onto the machine. Every time we change the item, we have to change the jig and reset the machine so that the logo is printed in the correct position.
Another reason is that not all the items have the same branding space so on some items we can brand a larger logo than on others which means that the artwork will be different. For instance, if we are screen printing two items with the same logo but the logo is a different size on each item, we need two different screens.
ARTWORK
If you don’t have artwork, it is no problem- we will make a plan. We have a special Design Team that will cater for all your needs. We have a in-house design team that understands branding, and will help you in a flash to get your logo re-drawn.
Our preferred artwork format is Coral Draw or Vector Format. It is advisable that you send us your artwork in a print ready format, as the designers will charge us extra should they have to change any designs.
The most accurate way of matching colours is with Pantone reference, these are special colour codes allocated to your logo, that will ensure that it always looks the same, if you do not have these, we will help you create this reference, as it is a super way of ensuring your brand looks the same all the time. Should you not have Pantone references for your brand, we would highly recommend that you get this done.
We prefer all your artwork in Vector or Coral Draw. The initial set up of your artwork might be a bit of a hassle, but once we have this done, it is plain sailing!
Please send your artwork directly to your sales Executive. If you do not have a sales executive, please call 044 620 3694.